Add feedback records
Save feedback records yourself when a guest note deserves a place in the review loop.
Back to Nettlebrief
For independent hotels and inns
Make guest feedback easier to act on.
Nettlebrief helps an owner review the feedback already in hand, see what deserves attention, and decide what to do next. The current workflow is available to discuss as a paid pilot.
Pilot fit, price, duration, geography, and onboarding are discussed directly. No terms or customer proof are published here.
The owner review loop
A practical place to start with the feedback you already have.
01
Add or import
Save a record yourself or prepare a create-only CSV.
02
Review the signal
Use urgency, status, themes, and drafts to decide what merits attention.
03
Choose the next move
Keep the decision with the owner, with a daily report available when useful.
The hotel feedback problem
The guest comment is only the beginning.
Independent operators need enough context to decide what is worth responding to, what may be repeating, and what can wait until the next review.
Useful notes arrive in different places.
A hotel team can hear a thoughtful comment without having a calm place to save it, revisit it, and connect it to the next decision.
The important signal is easy to miss.
Urgency, status, and recurring themes give an owner a practical way to sort attention without turning every comment into a crisis.
A reply is not the same as a resolution.
A draft can help someone think through a response, while the owner still decides whether to review, approve, archive, or act on it.
What is available now
A review workflow that keeps the evidence close.
The live product supports the steps below. They are product capabilities, not a promise of an automatic connection to any guest-feedback provider.
Import a prepared CSV
Use the create-only feedback import to bring an existing prepared file into the workflow.
Review urgency and status
Keep an owner-scoped view of what is new, open, reviewed, resolved, or archived.
Triage urgency with AI
Run urgency triage from a saved feedback source and message, then review the result.
Find recurring themes
Analyze saved feedback for a repeated issue and keep the related records together for review.
Review response drafts
Edit an AI draft and review, approve, or archive it. Drafts remain unsent until you decide what happens next.
Read a daily action report
See a concise report assembled from urgent feedback, saved themes, and response drafts.
Optionally deliver a saved report
Send a saved report to a configured email destination when that delivery is useful to your team.
A clear pilot boundary
Start with feedback you can bring into the workflow.
External review, survey, and support-provider connections are not configured or live in this checkout. A pilot begins with feedback added through the current workflow or a prepared, create-only CSV import.
That means no automatic ingestion, connected accounts, provider authorization, or live customer-source results are promised on this page.
Illustrative example
See the shape of the brief without mistaking it for hotel proof.
The sample reports use synthetic inputs to show how feedback, interpretation, and a suggested next action can sit together. They are not customer stories or live source results.
Illustrative sample — not customer data
Daily action reportThree signals, one next move.
A fictional format demo showing how an operator might turn a signal into a decision. It is not a live report.
Urgent feedback
Synthetic room-readiness feedback needs a closer look before the next handoff.
Next move: Review the same-day handoff.
Repeated problem
A clearly synthetic room-readiness theme appears across example notes.
Next move: Compare the handoff and arrival wording.
Response draft
Unsent draft: “Thank you for sharing this with us. We are reviewing the room-readiness experience.”
Next move: Edit, approve, or leave it unsent.
Discuss a paid pilot
Tell us what guest feedback looks like at your property.
Share the practical details below and we can discuss fit, availability, and terms for an independent-hotel pilot.
The form asks about your property count, approximate monthly volume, and current feedback channels so the conversation starts with useful context.